Submits By : Anna S.
The organization of work for call centers during COVID-19 requires solving new complex problems. It is important to establish tech...
By: Anna S.
2020-04-26
What is Microsoft extended support, what are the costs? Let`s find out! In this article, we described what will happen when main...
By: Anna S.
2020-04-24
The current downtime is a great opportunity to take this time to improve workflows, optimize IT system, integrate new features. R...
By: Anna S.
2020-04-10
i-Neti specialists migrated Emmezeta – the international hypermarket chain of home goods – from the outdated version of Microsoft...
By: Anna S.
2020-04-04
If your main goal is to build a result-driven contact center that will meet the needs of your customers, Simply Contact services a...
By: Anna S.
2020-03-21
Outsourcing is a big thing right now, so there may be lots of potential profit in establishing a call center that would work for s...
By: Anna S.
2020-03-21
Of course, one call resolution is only one of the indicators with the help of which you can evaluate the quality of customer servi...
By: Anna S.
2020-03-21
Organizing a multilingual call center is not an easy task, it requires an integrated approach. Solving it can take a lot of time,...
By: Anna S.
2020-03-21
The call center is an effective basis for polling and questioning. Operators, by virtue of experience and communication abilities,...
By: Anna S.
2020-03-21
As with any business, it should focus on boosting profitability, reducing expenses, and striving for the ultimate quality of servi...
By: Anna S.
2020-03-21